For day to day repairs we offer a responsive service with appointments being allocated within 2 priority bandings depending on the nature of the repair.
- By appointment routine repairs will be completed within 21 working days.
- If a repair requires an inspection from a Surveyor beforehand, then these repairs may take up to 42 working days to complete.
- Emergency repairs will be completed within 24 hours.
- Please note that emergency repairs will only be allocated if it presents a health and safety risk i.e. total loss of power/electric, severe leak or flooding, insecure ground floor doors and window locks not working etc.
- Please note that you must be available at the property from the moment that the emergency repair is logged with us, up until we have attended and made safe.
- To report a repair online, use the “I Want To” section of our website.
- To report an emergency repair FREEPHONE 0800 197 9790
- Please note that we are currently only available to attend repairs to Teign Housing properties at this time.