Our scheduling team are an integral part to the Asset Management contract we deliver to Teign Housing, and we are looking for a new member to join it’s high achieving team. As a Planner/ Scheduler, you are part of a small, friendly, and efficient team based in Newton Abbot and you’ll enjoy the dynamics of working within a fast paced and sometimes pressurised environment, working to SLAs and KPIs, ultimately delivering the best service possible to our customers (Teign Housing residents).
You will be joining an established, friendly, and supportive team that share a genuine ‘working together’ ethos and passion to do things ‘right’ in order to deliver and achieve.
Templer HomeBuild, offer its employees an agile working environment, offering you the flexibility to work from home and the office throughout a working week.
The Scheduler role
You will receive calls and emails regarding the organising and booking of residential repairs, and minor refurbishment works. You could also be making outbound calls to residents to book in essential compliance testing. In both work streams, you will be consistently liaising with the residents and our operational teams to achieve the best service delivery possible. In addition to:
- Using our dynamic scheduling system, you will manage operative diaries to ensure all works are carried out efficiently, within agreed timescales, whilst keeping operatives fully utilised and delivering an excellent customer service.
- Managing the emerging day, dealing with emergencies and exceptions, to ensure the most appropriate service is delivered to our residents.
- You’ll act as the first point of contact for our customers and our trade operatives to help with issues and to assist providing effective resolutions, swiftly.
- You will input up to date, accurate and complete notes for each job/task on the system.
- You will produce KPI reports daily, to contribute to the Contract performance and will manage the associated administration with the support of an administrator.
What will you bring as a Scheduler?
- You’ll have demonstrable planning/scheduling experience ideally obtained from within a fast-paced dynamic environment that involves high volume telephone communication. We will consider all scheduling/planning backgrounds/sectors.
- Strong IT skills with the aptitude to pick up new systems and be able to follow process
- An excellent communicator with the strength of character to make decisions and follow them through to completion and satisfaction.
- You will describe yourself as determined, resilient and motivated to achieve targets so that contract KPIs are reached and maintained consistently.
- Above all, you’ll value ‘getting it right’ and take genuine pride in achieving your performance targets.