Customer Service Team Leader

The deadline for this vacancy has passed.

Deadline: 04/04/24

  • Contract Type: Permanent
  • Interview date: TBC

At Templer Homebuild, we are delighted to introduce a new role to the Customer Experience team, and seek an enthusiastic and organised Team Leader, who values impeccable customer service.

Working within our Response/ Maintenance business based in Newton Abbot, you will motivate, develop, and encourage high performance, to deliver a leading service to our client, Teign Housing.

Leading a team of Schedulers, you will ensure emergency and routine residential repair calls are answered effectively and efficiently scheduled, contributing to offering a caring and efficient service. You will also be responsible for completing scheduling responsibilities within the team.


  • Let us help you prepare for your future with an employer pension contribution of up to 3%
  • Annual leave but you may want longer or less, so buy up to 5 days or sell up to 3 days per year
  • Life Insurance
  • Enhanced maternity/ paternity service
  • Access to an employee assistance programme to support your health and wellbeing

The Team Leader role:

  • Collaborate and support the Customer Experience Manager to develop and maintain a high performing team to support overall contract delivery
  • Coach and provide supervision of the Responsive and Compliance planner/schedulers
  • Work with the operational teams to provide support on service delivery across multiple workstreams and successfully achieve business KPIs
  • Build and maintain strong relationships with external and internal stakeholders
  • Monitoring material orders through the trades
  • Produce and manage compliance data reconciliations and monthly KPI reports
  • Maintain personal and professional development to meet the changing demands of the role, participate in appropriate training activities and encourage and support staff development and training.
  • Develop and maintain effective working relationships with all work colleagues and Customer First Team

What will you bring as a Team Leader?

  • Demonstrable experience of managing people within a relative environment e.g., scheduling/call/contact centre, where customer service is at the heart of what you do, ideally within a Response/ Maintenance environment.
  • The ability to drive the performance of a team with an unwavering commitment to retaining a positive, ‘lead by example’ approach. You will not be afraid to get involved and roll your sleeves up, to help and direct your team.
  • Well-developed and impeccable communication skills (written and verbal) with the ability to be clear and consistent in your delivery when consulting with your team, your seniors, and our clients/residents.

Additional Benefits include:

  • Annual pay reviews
  • Training and development opportunities
  • Trade discounts from our preferred suppliers for you and your friends and family
  • Specsavers vouchers
  • For information on all other additional benefits we do, to enhance your work/life balance please visit our website

About Templer HomeBuild Ltd:

We are an exciting venture, with the security and stability of being a subsidiary company of Teign Housing, with a strong connection with Ian Williams, where we benefit from their expertise of being one of the UKs leading property services companies.

We deliver a comprehensive responsive repairs service (including gas servicing and repairs) as well as offering a host of additional property services such as planned maintenance works, voids, cyclical painting solutions and appliance testing and repairs.

We are passionate about people and firmly believe that our success will only be maintained if we continue to offer you a great place to work, support you with the right benefits and provide you with the opportunity to develop your career and fulfil your potential.

The successful applicant will be required to complete a criminal records check.  As an organisation assessing applicants’ suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), we comply fully with the code of practice and undertake to treat all applicants for positions fairly.

We reserve the right to shortlist prior to the closing date based on application volumes.

Templer HomeBuild is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Templer HomeBuild —it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. 

Templer HomeBuild will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.